It appears our national airline had to make a decision between leaving a few pieces of luggage behind, and irritating a few passengers, or leaving a casket behind and devastating an entire family. Air Canada's choice? According to the CBC: " Body bumped from flight to make way for luggage: family"
I will just let that sink in a bit.
Kinda leaves you speechless doesn't it?
Dennis Hamilton died suddenly last week while working in Alberta, and while the news of his death hit the family hard, the phone call telling them his body was bumped in Montreal must have been harder. This profound display of insensitivity was not just an insult to the family, it delayed both the viewing at the funeral home and the funeral service itself.
Of course, Air Canada has no comment. Why would they? They have never taken responsibility for anything before, why start now? And when I think about their announcement last week of their plans to add a fee for customer service, I begin to really understand the term "going postal".
My condolences to the Springdale family, you did nothing to deserve this, and I am so sorry this experience added to your grief.