Wednesday, December 19, 2007

Bell- this is bad. Even for you.

I know many of you, as soon as you see Bell in the title, will roll your eyes and think, “They cannot possibly have screwed you over as badly as they screwed me over”. That seems to be the universal reaction when people spit the word “Bell”. But this really isn’t a rant- it is more of an “Oh Man, I cannot believe the company is this obtuse” sort of blog entry.

We got an interesting letter in the mail from Bell yesterday. They were writing to tell me that the email address I had provided them for correspondence was not working- they had not been able to contact us electronically. And could I please provide them with a working email address?

Um, sure guys, just as soon as you fix it.

The email address I provided them with:, was the one they assigned me when I bought their bundle of services. And I am using the term service very loosely. Because after three months of trying to get them to fix our email problems, we just gave up.

So Bell, unless you guys start hiring competent individuals who know computers beyond what is in a scripted technical support booklet; or until I learn how to speak and understand Hindi, it isn’t likely you will be able to contact me via email any time soon.

Congratulations Bell Canada, this level of incompetence is one for the books.

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